FAQ

Can I also order a city or village that is not on the website?

It may happen that we don't have your city or town in the standard assortment, but we are happy to make it for you! Creating the design is free of charge. You can find more information about this at the City of your choice wall decoration.

 

I want an artwork in a different size, color or material. Is that possible?

Of course! We can make the wall decoration entirely according to your wishes and are happy to adjust the size, colour, material and/or shape for you. Please contact us.

 

How do I hang the wall decoration?

We have provided each piece of wall art with extra strong double-sided tape on the back. First make sure that the wall is clean and free of dust, remove the foil from the tape and hang the wall decoration on the wall. If necessary, use a spirit level to hang the wall decoration straight. The tape is suitable for most (smooth) surfaces. If the wall decoration does not stay in place due to the structure of the surface, we recommend that you screw 2 screws into the wall and hang the wall art on this.

 

How much are the shipping costs?

Shipping within the Netherlands, Belgium and Germany is free unless otherwise indicated.

 

When will I receive my order?

All orders are in principle shipped within 24 to 48 hours unless otherwise indicated.

 

Can I return my order?

If the product is not to your liking, you can return it within 14 days of receipt if it shows no signs of use (you can take it out of the box and view it).

After you have returned the product to us and we have received it, we will refund the original purchase amount. Products that are returned must be complete, undamaged and in the original packaging to prevent damage.

Should the product be damaged due to incorrect packaging, the risk is for the sender. Custom made products cannot be returned. Unless otherwise indicated, the return shipping costs are for the account of the buyer.

 

What are the warranty conditions?

We spend a lot of time and attention on every product we make. In the unlikely event that you are not satisfied, please send us a message and we will find a suitable solution. All products come with a 1 year manufacturer's warranty as standard. We are only liable for damage caused during production or shipment. We are not liable for damage caused by incorrect assembly or damage to the wall after disassembly.